Terms of service

Welcome to Mermaids Swimwear. These Terms of Service (“Terms”) govern your use of our website mermaidsswim.com and any purchases made through it. By accessing or using our site, you agree to these Terms. We aim to keep everything clear, fair, and transparent so you can shop with confidence.

1. Overview

Mermaids Swimwear is a global online retailer specializing in women’s swimwear, including bikinis, one-piece swimsuits, swim tops, swim bottoms, and cover-ups.

These Terms apply to all users of our website, including browsers, customers, and account holders.

2. Definitions

  • “We”, “us”, “our” refer to Mermaids Swimwear
  • “Website” refers to mermaidsswim.com
  • “You”, “customer” refers to any user or purchaser on our site
  • “Products” refers to all items sold through our website

3. Account & Eligibility

To place an order, you may be required to provide accurate personal information such as your name, shipping address, and email.

You agree that:

  • All information provided is accurate and up to date
  • You are legally able to enter into a binding contract
  • You will not use false identity or fraudulent details

We reserve the right to refuse or cancel orders if suspicious activity is detected.

4. Orders & Contract Formation

When you place an order:

  • You receive an order confirmation email
  • This confirmation does not mean acceptance
  • A binding contract is formed only when your order is processed and shipped

We reserve the right to cancel or limit orders due to stock availability, pricing errors, or suspected fraud.

Order processing time is 4–7 days before shipment.

5. Pricing & Payment

All prices are listed in USD unless otherwise stated.

We accept:

  • Visa
  • MasterCard

Payment is securely processed through third-party payment providers. We do not store full credit card details on our servers.

Prices may change without prior notice, but confirmed orders will not be affected.

6. Shipping & Delivery

We ship globally, excluding some Asian regions and remote or restricted areas.

Shipping options:

  • Standard DHL/FedEx: 7–14 days delivery, $12.95
  • Free EMS Shipping: 12–24 days delivery (free for orders over $50)

Please note:

  • Processing time: 4–7 days before dispatch
  • Delivery times are estimates and may vary due to customs or carrier delays

Risk of loss transfers to you once the order is delivered.

7. Returns, Refunds & Warranty

We want you to feel confident in every purchase.

Return Policy

You may return items within 30 days of receiving your order.

Conditions:

  • Items must be unworn, unwashed, and in original condition
  • Hygiene liners (if applicable) must remain intact
  • Returns must include original packaging when possible

Return Processing

  • Returns are processed within 4–7 days after receipt
  • Refunds are issued within 2–3 weeks, depending on your bank or card provider

Exchanges

We offer exchanges for size or style if stock is available. If not, a refund will be issued.

Quality Assurance (By Product Type)

Swimwear & Apparel (main category):

  • No long-term warranty
  • However, if you notice obvious defects or damage within 48 hours of receiving your order, please contact us with photos so we can assist you promptly

Shipping Damage:

  • If items arrive damaged, please notify us within 24 hours with photo evidence

We always aim to resolve genuine product issues fairly and quickly.

8. Intellectual Property

All content on this website—including images, designs, logos, product descriptions, and branding—is the property of Mermaids Swimwear and is protected by intellectual property laws.

You may not:

  • Copy, reproduce, or distribute website content without permission
  • Use our branding or product materials for commercial purposes

If you submit reviews, comments, or other content, you grant us a worldwide, royalty-free license to use, display, and distribute that content for business purposes.

9. User Conduct

You agree not to:

  • Use the website for illegal or fraudulent purposes
  • Attempt to interfere with website security or functionality
  • Upload malicious code, viruses, or harmful content
  • Place false or unauthorized orders
  • Resell our products without permission

We reserve the right to suspend access for any violation of these rules.

10. Limitation of Liability

We do our best to provide accurate product information and reliable service.

However, we are not liable for:

  • Indirect or incidental damages
  • Delays caused by customs or shipping carriers
  • Misuse of products after delivery
  • Temporary website interruptions

Our total liability is limited to the amount paid for your order.

11. Governing Law

These Terms are governed by the laws of the State of West Virginia, United States, based on our business address:
253 Anmoore Road, Bridgeport, WV 26330, USA

Any disputes will be handled under applicable U.S. jurisdiction.

12. Changes to Terms

We may update these Terms from time to time to reflect business, legal, or operational changes.

Updated versions will be posted on this page with a revised effective date. Continued use of the website means acceptance of the updated Terms.

13. Contact Information

If you have any questions about these Terms, you can contact us:

Email: service@mermaidsswim.com
Website: mermaidsswim.com
Address: 253 Anmoore Road, Bridgeport, WV 26330, USA