Shipping policy
At Mermaids Swimwear, we know that once you find the perfect swimwear, you want it delivered as smoothly and quickly as possible. This Shipping Policy explains how we process and deliver your orders worldwide with clarity and care.
🌍 Shipping Overview
We proudly ship internationally to most regions around the world, excluding some Asian regions and remote or restricted locations.
Our goal is to ensure your order arrives safely, efficiently, and with full tracking from dispatch to delivery.
⏳ Order Processing Time
All orders are carefully prepared before shipment.
- Processing time: 4–7 days
During this stage, we:
- Verify your order details
- Conduct quality checks
- Prepare secure packaging for safe international transit
Once processed, your order will be handed over to the shipping carrier.
🚚 Shipping Methods
We offer two reliable shipping options depending on your preference for speed or savings.
1. Standard Shipping (DHL / FedEx)
- Delivery time: 7–14 days
- Shipping fee: $12.95
- Includes full tracking information
- Fast and secure international delivery
This option is ideal if you want quicker delivery with premium courier services.
2. Free Shipping (EMS)
- Delivery time: 12–24 days
- Free for orders over $50
- Includes tracking number
This option is perfect for customers who prefer a more economical shipping method while still enjoying reliable international delivery.
🌐 Delivery Coverage
We ship to most global destinations, with the following exceptions:
- Certain Asian regions
- Remote or hard-to-reach areas
If your address is not serviceable, you will be notified during checkout.
📦 Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can:
- Track your package in real time
- Monitor shipping progress from dispatch to delivery
- Contact our support team if you need assistance
⚠️ Customs, Duties & Taxes
For international orders, customs regulations may vary by country.
Please note:
- Any customs duties, import taxes, or additional fees are the responsibility of the customer
- These charges are determined by your local customs office and are not included in our prices
We recommend checking your country’s import policies if you are unsure.
📬 Shipping Safety & Packaging
At Mermaids Swimwear, we carefully package every order to ensure your items arrive in excellent condition.
We take extra care with:
- Protective packaging for swimwear items
- Secure sealing for long-distance transport
- Quality checks before dispatch
Our goal is to make sure your order arrives just as beautiful as when it left us.
📦 Delivery Issues & Support
If your order is delayed or appears stuck in transit:
- Please contact our support team at service@mermaidsswim.com
- We will assist you in tracking and resolving the issue as quickly as possible
💬 Contact Us
If you have any questions about shipping, feel free to reach out:
Email: service@mermaidsswim.com
Website: mermaidsswim.com
Address: 253 Anmoore Road, Bridgeport, WV 26330, USA