Refund policy
At Mermaids Swimwear, we want every piece you wear to feel like a perfect escape—comfortable, confident, and made for sunshine. If something isn’t quite right, our return process is designed to be simple, fair, and supportive.
🌴 Return Eligibility & Conditions
We accept returns within 30 days of receiving your order.
To qualify for a return:
- Items must be unworn, unwashed, and in original condition
- Hygienic liners (if any) must remain intact
- Original packaging is recommended for safe return shipping
- Swimwear must be tried on over undergarments only
We understand swimwear fit can be personal—especially with sizing variations—so we aim to make exchanges and returns as smooth as possible.
🔄 Return & Exchange Process
- Contact our support team at service@mermaidsswim.com with your order number
- Receive return instructions and return address confirmation
- Ship your item back using a trackable shipping method
- Once received, we will inspect and process your request within 4–7 days
For exchanges, your replacement item will be shipped once your return is approved and processed.
💳 Refund Policy & Timeline
Once your return is approved, your refund will be issued to your original payment method.
- Refund processing time: 2–3 weeks
- Processing time depends on your card provider or bank
- Eligible payment methods: Visa, MasterCard
We appreciate your patience as financial institutions complete the final stage of the refund process.
🔁 Exchange Policy
We offer exchanges for size or style adjustments, subject to stock availability.
- Exchange requests are handled within the same 4–7 day processing window after we receive your return
- If the desired item is unavailable, a refund will be issued instead
- We recommend contacting us early to secure your preferred replacement
🚚 Shipping & Delivery Information
We deliver worldwide with a focus on reliable and trackable shipping services:
- Standard DHL/FedEx Shipping: 7–14 days — $12.95
- Free EMS Shipping: 12–24 days (free for orders over $50)
- Order processing time before shipment: 4–7 days
Please note: Delivery times may vary depending on customs clearance and destination.
🌍 Shipping Regions
We ship internationally to most regions worldwide, with the exception of:
- Certain Asian regions
- Remote or restricted delivery areas
If your location is not serviceable at checkout, our system will notify you automatically.
⚠️ Non-Returnable Items & Exceptions
For hygiene and safety reasons, the following cannot be returned:
- Items marked as final sale
- Swimwear returned without protective hygienic liners
- Items showing signs of wear, washing, or damage not caused by transit
- Orders outside the 30-day return window
If your item arrives damaged or incorrect, please contact us immediately so we can resolve it quickly and fairly.
📦 Order Processing
All orders are carefully prepared and dispatched within 4–7 days before shipping begins. During peak seasons, slight delays may occur, but we always work to get your swimwear to you as quickly as possible.
💬 Need Help?
Our customer care team is here to support you:
Email: service@mermaidsswim.com
Address: 253 Anmoore Road, Bridgeport, WV 26330, USA
Website: mermaidsswim.com